Territory Services seeks to provide a convenient one-stop point of access to various information and services available from the Northern Territory Government (NTG).
Territory Services is administered and maintained by the Department of Corporate and Digital Development (DCDD). DCDD is a public sector organisation that is also a contract service provider of NTG agencies for the purpose of the Information Act 2002 (NT).
While Territory Services exercise some functions in our own right, mostly we facilitate access to online NTG services, delivered in unison with NTG agencies, boards and committees.
This website privacy statement provides an overview of how we handle your personal information received in connection with your use of service.nt.gov.au (the website).
This privacy statement does not apply to any products or services delivered through the website. You should read the privacy statement or collection notices of the specific service you are accessing. Those notices will explain how that agency collects, uses or discloses your information.
In this statement, 'you' or 'your' means you as the user of the website. 'We', 'us' or 'our' means Territory Services.
We may review and update this privacy statement at any time to take into account any new laws, technology and changes to our operations.
We safeguard your privacy by ensuring that your personal information is protected in a way that is consistent with our values, and complies with the requirements of the NT's Information Act 2002 (Information Act) and the relevant Information Privacy Principles (IPPs).
We only collect personal information that is necessary for providing a service. Information we collect and handle includes:
Any reference to personal information in this privacy statement also refers to sensitive information.
Personal information is information by which a person’s identity is reasonably ascertainable.
Sensitive information means personal information about a person’s:
We collect the personal information you supply when you engage with us via the website to fulfil one of our functions or activities, including providing you with a service.
We may need to collect your personal information to:
Failure to supply us with required personal information that we request as part of providing a service to you may mean we cannot provide you with that service.
Generally, you will know if we are collecting your personal information because we will ask you for it directly. For example, if you submit a feedback form, we will ask you to provide your name and contact details.
We will collect your personal information when you use our service to complete a transaction.
We collect and securely transfer your information to the NTG agency in accordance with the IPPs, to enable them to provide you with a service, or to gather your feedback about our services. The type of information collected varies depending on the service you are accessing.
We will always tell you the name of the NTG agency or partner we will be sharing your transaction data with before you give us any information.
We will also tell you when it is required or optional to provide your personal information.
An IP address is a unique number your device has when it is online.
When you visit our website small data files known as cookies are placed on your device to collect anonymous information. If you don't want cookies to be placed on your computer or device, you can disable them using your web browser. If you opt out of using cookies, some of the features on this website may not function fully and your ability to browse, read and download information may be affected.
Information we collect from your IP address or by the use of cookies essentially tells us:
Analytical cookies are non-essential cookies that help us improve our services by understanding:
Analytical information is generally not considered 'personal information' under law unless you are identifiable, in which case we will treat that data as personal information in accordance with the Information Act.
Analytics services we use include Google Analytics and Monsido.
For more information on how these services use your data, you can read the privacy statements on the below websites:
Where reasonable and practicable, we will collect your personal information only from you. If we become aware that personal information about you has been in-directly collected from a third party, then we will endeavour to take reasonable steps to ensure that you are made aware that your personal information has been collected and the matters in this privacy statement.
We may use or disclose your information in the following ways:
Territory Services is provided to you through engagement with digital service providers based outside of the Northern Territory (NT). The providers are contract service providers for the purpose of the Information Act. These providers are bound by commercial agreements with the NTG to protect your information. They are subject to privacy and security assessments, and reviews against the standards developed by the International Organisation for Standardisation.
By using Territory Services, you consent to transfer your personal information outside the NT for the purpose of us delivering Territory Services, or otherwise in compliance with IPP 9. If we transfer your information outside the NT, the information will be managed and dealt with in a secure manner that is consistent with the Information Act and the IPPs.
We understand the importance of keeping your personal information safe. We use modern robust tools and processes to protect your data and keep your personal information secure. In protecting your information we:
The Department of Corporate and Digital Development oversees the operation of our data management to ensure compliance with best practices and good cyber hygiene.
We train all staff on the need for confidentiality and maintaining privacy and security. Access to your personal information is restricted to only those workers who need it to provide services to you.
We store, use and dispose of your personal information in-accordance with the IPPs of the Information Act and the relevant NTG records retention schedules.
To access personal information we hold about you, you may apply by contacting us using the details below.
You also have the right to correct the personal information we hold about you if you establish that the information is inaccurate, incomplete or not up to date. For example, if you have recently changed your name or your contact details, you should get in touch with us to register those changes to ensure the information we hold about you is correct.
If your concern relates to a breach of your privacy, you should contact us immediately using the details in the ‘Contact us’ section below.
If you are not satisfied with our response or if you have not received a response within a reasonable time, you may lodge a complaint with the Northern Territory Office of the Information Commissioner (OIC). For more information, or to get advice, go to the OIC website.
Contact us if you:
Department of Corporate and Digital Development, NTG Phone: 08 8999 1793 Email: foi@nt.gov.au
To provide different feedback use our feedback form instead.
